Software Engineer

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.

Responsibility Area: Software Development
•    Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
•    Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
•    Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
•    Work with assigned features from design through development, testing, and deployment with guidance from teammates
•    Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers
•    Follow secure coding practices, including responsible handling of customer data and AI safety considerations
•    Participate in code reviews and actively incorporate feedback from senior engineers
•    Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area: ServiceNow Platform Development
•    Develop features and customizations on the ServiceNow platform under supervision
•    Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance
•    Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
•    Contribute to ServiceNow plugin and app development following established patterns and best practices
•    Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation
•    Participate in ServiceNow application maintenance and support for assigned features
•    Seek to understand ServiceNow platform capabilities and how they apply to business problems

Responsibility Area: Learning & Collaboration
•    Learn from code reviews, pair programming, and mentorship from senior engineers
•    Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
•    Actively participate in team discussions, design reviews, and sprint planning
•    Communicate clearly about progress, blockers, and technical challenges
•    Participate in knowledge-sharing sessions and team learning opportunities
•    Support junior teammates and newer developers by sharing what you've learned
•    Take initiative to understand the broader system and how your work fits into the product

Responsibility Area: Customer Support & Quality
•    Participate in customer issue triage and bug fixing under supervision
•    Assist senior engineers in troubleshooting customer-reported issues and understanding root causes
•    Contribute to customer documentation and internal knowledge bases
•    Learn from customer issues and help identify patterns that could prevent future problems
•    Handle support tickets for issues in your area with guidance from teammates
•    Communicate respectfully and professionally with customers and internal teams
•    Seek to understand customer needs and how they use the application

• Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience) 

• 2-5 years of professional software development experience 

• Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others 

• Understanding of fundamental software engineering concepts: version control, testing, debugging 

• Basic knowledge of relational databases and SQL 

• Familiarity with RESTful APIs and modern web services 

• Strong problem-solving skills and ability to learn quickly from feedback 

• Good communication skills and ability to work collaboratively with a team 

• Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus 

• Prior experience or coursework with ServiceNow platform is a plus 

• Experience with Agile development methodologies is a plus 

• Ability to take direction, ask for help when needed, and work independently on assigned tasks 

• Passion for software quality, testing, and continuous learning