Sr Software Engineer - Impact AI

ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product - it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:

• Shape the Future of Digital Transformation
  • Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster.
• Innovate with Cutting-Edge Technology
  • Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations.
• Deliver Real-World Impact
  • Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support.
• Collaborate with Experts
  • Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success.
• Create Meaningful Experiences
  • Design visually compelling, intuitive digital journeys that make complex processes simple and impactful.

Joining the Impact team means building technology that matters - technology that accelerates ROI for customers and sets new standards for enterprise value delivery.

What you get to do in this role:  

• Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes.
• Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation.
• Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery.
• Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems.
• Build intuitive, performant JavaScript UI components (e.g. LitJs, DaisyUI, TailwindCSS) to ensure flexibility for customer-specific needs.
• Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases.
• Participate in design and code reviews, championing best practices in performance, maintainability, and testability.
• Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite.
• Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness.
• Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement.

To be successful in this role you have:

• Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights.
• Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise-level software engineering experience.
• Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability.
• Analytical mindset with the ability to design impactful AI solutions that solve complex problems.
• Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.
• A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation.

Why Join Us:

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a team that encourages creativity, continuous learning, and shared success