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ServiceNow

Senior Research Scientist, Agent Evaluation

Location
Hyderabad, Telangana, India
Work model
Hybrid
Seniority
Senior
Employment
FullTime
Posted
Added to Codestelle

Language requirements

German
Not specified
English alone
Not specified

Based on explicit wording in the listing. “Not specified” does not mean a language is optional.

About this role

We build the evaluation layer that validates AI agents before they reach customers — an automated system that scores across large volumes of agent traces.
You'll own core parts of that platform: the pipeline that runs traces through model-based judges at scale, and the scoring logic that turns raw output into results teams can act on.

What you'll do

  • Design evaluation methodologies and benchmarks for agent reasoning, planning, tool use, reliability, and safety — across LLM-as-a-Judge, trajectory-based, and human evaluation
  • Take problems from research question to prototype to shipped feature, owning them end to end
  • Build and harden the pipelines and scoring logic behind customer-facing evaluation
  • Curate synthetic and real-world datasets; measure the evaluator itself for consistency and agreement with human labels

What we're looking for

  • 5+ years in ML, applied AI,  prompt engineering, agentic AI, including shipping something real to users
  • Strong Python skills
  • Practical depth in agentic AI and context engineering: planning, reasoning, memory, tool use, retrieval, long-context
  • Experience designing evaluation methodologies, not just running evaluations
  • Hands-on production work with LLM APIs — prompt engineering, structured output, cost and latency tradeoffs
  • Clear communication with technical and non-technical audiences
  • Good to have Experience with AI-assisted development tools (Claude code, Windsurf, or similar)