Staff Voice AI Engineer – SRE/DevOps

 

As a Staff Voice AI Engineer – SRE/DevOps you will: 

• Build software solutions to solve operational problems in the cloud-native space for Voice AI (deployments, observability, monitoring, high availability, disaster recovery, continuous integration, ...) 
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).  
• Work with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery 
• Experience integrating LLMs into voice platforms and real-time communication systems.  
• Be a mentor for colleagues and help promote knowledge-sharing across telecom and AI engineering disciplines.  

 To be successful in this role you have: 

• 4+ years of experience operating highly available distributed cloud-native workloads running on container platforms (e.g. Kubernetes) 
• 2+ years of experience building and operating Voice AI applications is a strong asset 
• 4+ years of development experience with Python, GoLang, Java or similar languages.  
• Experience integrating applications on top of LLMs (Prompt Engineering Agents and Skills);  
• Working experience building distributed systems with cloud-native software;   
• Experience with software-defined networking, infrastructure as code and configuration management;  
• Experience with DevOps tooling  (e.g. Helm / Ansible / Kubernetes / Prometheus /Splunk/ GitLab CI) is considered an asset  
• Critically thinking around AI integrations for work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.  
• Experience building with AI tools such as Claude Code, Cursor, Windsurf. 

For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.