Staff Software Engineer

We're building an AI-native culture where technology and talent are unstoppable together — and our internal Go-To-Market applications and Sales CRM team is where that shows up in how we build our own commercial workflows across Sales, Deal Desk, Legal, and Procurement. 

As a Staff Engineer (IC4), you'll independently lead the design, development, and delivery of complex, high-impact systems within these internal platforms. You'll take ownership of critical components, set technical direction within your domain, and serve as a technical resource to peers and other engineers. We're looking for someone who combines deep software engineering fundamentals with hands-on, already-fluent expertisein AI-assisted and agentic development — not someone looking to pick it up on the job. 

What You'll Do 

• Own backend services end-to-end, including REST/GraphQL APIs and event-driven microservices (Kafka) 

• Build and integrate microservices with ServiceNow platform applications, ramping up quickly on platform-specific patterns and constraints as needed 

• Own a complex subsystem — set technical direction, make the architectural calls, and carry the operational consequences of them 

• Pitch in on UI work using a modern component framework 

• Work closely with TPMs and business stakeholders to understand and help shape requirements, communicating technical trade-offs clearly and driving alignment without heavy hand-holding 

• Apply AI coding tools and agentic workflows day-to-day as a core part of how you build and ship — using them accountably, with critical review and verification before anything ships 

• Provide L3 support for internal business-critical systems 

• Mentor other engineers and serve as a technical resource within your domain, raising the bar through code review, scalable system design. 

• Model best practices in software craftsmanship, testing discipline, and debugging methodology 

• ~8+ years of practical software engineering experience, including production systems you've owned end-to-end 

• Strong fundamentals: data structures, system design, REST/GraphQL, relational data modeling, testing 

• Real, hands-on microservices experience, including event-driven architecture (Kafka or similar) 

• Working front-end skills with a modern component framework 

• Strong collaboration skills — comfortable working with TPMs and business stakeholders to clarify ambiguous requirements 

• CI/CD, containers, observability, and L3 incident/support experience for internal production systems 

• Current, hands-on experience with agentic workflows, LLM integration, RAG, Knowledge grapgh, MCP or prompt engineering — you should already be fluent here 

• A record of mentoring engineers and raising quality through code review 

• Nice to have 

• Billing, contracts, quoting, or usage-based commercial systems experience 

• Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB) 

• ServiceNow Platform certification and/or development experience is a strong added advantage 

Nice to have

• Billing, contracts, quoting, or usage-based commercial systems experience
• Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB)
• ServiceNow Platform experience is a plus

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.